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Job Details

Field Auto Estimator

Phoenix, AZ

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Where good people build rewarding careers.
Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Job Description
Allstate Insurance Company has an exceptional career opportunity for a Field Auto Estimator in Phoenix, AZ!
Customers need us the most when they are involved in an accident. As an Allstate Field Auto Damage Estimator you will play a vital role to ensure we deliver on our promise to help restore people’s lives after they’ve had a loss. You will be responsible for inspecting damaged vehicles and preparing itemized auto damage appraisals to return customers’ vehicles to their pre-loss condition. You will meet with customers in person to guide them through the settlement process in a caring and professional manner.
What you will do:
Make and maintain a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
Research and respond to moderately complex customer communications, concerns, conflicts or issues
Summarize documents and enter into claim system notes
Document a claim file with notes, evaluations and decision making process
Investigate moderately complex files, reviews damage, takes photos, and determines reparability or total loss
Prepare damage estimates for moderately complex claims and locates parts
Prepare, review, reconcile and/or approve supplements
Condition vehicles and prepares report for customer
Determine valuation of salvage
Evaluate diminished value in a moderately complex claim
Process claims payments
Initiate system generated checks and pays appropriate parties
Negotiate and settle moderately complex claims in accordance with business unit best practices
What we offer:
Competitive salary, based on prior experience
Company car
IPad, laptop, cellphone
Generous Paid Time Off, 401(k) and pension
The freedom to work from home
Medical, dental, and vision coverage
Wellness incentives
Tuition reimbursement (starts day 1)
Volunteer opportunities
You can view all Allstate benefits @ (please use the apply button below)
Please note that, since this is a field service position, you will need to have a valid driver's license and a reliable vehicle. This is a demanding field position that will require you to travel within the territory as much as 75% of your working time.
Please note, there is a required 2-week training that will take place in Wheeling, IL.

Job Qualifications
High School Diploma and 3 years of auto estimating experience required
Prior experience using auto estimating software, CCC Pathways, Audatex, Mitchell, etc
Excellent written and verbal communication skills with a passion for helping others
Strong organizational and computer skills
Persistence and the ability to work through and solve problems
Bilingual candidates are strongly encouraged to apply
Military candidates are strongly encouraged to apply
Military experience is a plus
Has and maintains all appropriate licenses and registrations for the role per state requirements

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands.
As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
Allstate generally does not sponsor individuals for employment-based visas for this
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click here for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click here for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.
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