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Job Details

senior learning client manager commercial bank

Company name
Capital One Financial Corporation

Location
Bethesda, MD

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Profile

NYC 299 Park Avenue (22957), United States of America, New York, New York

At Capital One, were building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Learning Client Manager - Commercial Bank

The Senior Client Manager, Learning will lead the hands-on creation of innovative learning and development solutions for the Commercial Bank across a variety of learning delivery media including classroom, eLearning, virtual instructor-led, mobile, MOOCs, video and other emerging digital learning modalities. This individual will build relationships with HR Consultants and Line of Business Leaders to consult on learning strategy, perform learning solution needs assessment, design, development, implementation, and evaluation.

Responsibilities

Proactively meet with internal business clients to fully understand their business strategies and learning needs

Identify and design integrated learning solutions, in conjunction with Subject Matter Experts, to fill performance and development gaps using adult learning methodologies and training techniques

Partner closely with HR Consultant to understand HR people priorities that can be supported by learning and development

Actively provide thought leadership to clients by knowing their day-to-day business and responding to learning requests

Provide strong recommendations to clients on unique ways to rapidly advance their learning and development agendas

Educate clients on Capital Ones training products and services

Contribute to the growth and development of internal team members by sharing new learning techniques and best practices in the learning industry

Observe the work of other learning resources working on mutual projects and provide feedback, coaching and guidance as needed

Manage large learning projects

Conduct research and remain up to date on external vendor solutions

Basic Qualifications

Bachelors degree or military experience

At least 3 years of experience in learning consultation

At least 3 years of experience in learning curriculum design

At least 3 years of experience managing the execution of training programs

Preferred Qualifications

Bachelors degree in Adult Education or Human Resources

At least 5 years of experience in training needs assessment and design

At least 5 years of experience in client consulting / performance consulting

At least 5 years of leading project teams

At least 3 years of experience in the Commercial Banking industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Job Type

Permanent

Job Reference

cf780c9fd4a9ad6

Job ID

19611926

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Company info

Capital One Financial Corporation
Website : http://www.capitalone.com

Company Profile
Capital One isn't just concerned with what's in your wallet; it's interested in your bank account as well. The company is best known as one of the largest issuers of Visa and MasterCard credit cards in the US, but it also boasts a banking network of approximately 1,000 branches, mainly in New York, New Jersey, Louisiana, Texas, and the Washington, DC area. Subsidiary ING Direct offers online and direct banking without branches. Capital One, which serves more than 50 million customers in the US, Canada, and the UK, also has units that offer auto financing, write home loans, sell insurance, and manage assets for institutional and high-net-worth clients.

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