U.S Department of the Navy, Commander, Navy Installations
Custodial Worker (Housekeeper)
The mission of the Fleet and Family Readiness (FFR) Programs team is to maximize the physical, emotional and social development of the Navy family. FFR enables a ready Navy force through its Fleet Readiness, Family Readiness and Housing Programs. We service all non-appropriated fund (NAF) employees who work for Morale, Welfare and Recreation (MWR), Navy Gateway Inns & Suites (NGIS) and Bachelor Housing (BH) throughout the Fleet and Family Readiness Program for the Naval District Washington Region.
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The purpose of this position is to provide adequate and timely housekeeping services to guests.
Ensures security of all guests is maintained at all times.
Ensures guest privacy is maintained at all times.
Must possess a welcoming manner and positive attitude, demonstrate effective communication skills, professionally interacts with guests, answer guest questions concerning hotel facilities, and provide information about local attractions.
Provides assistance in handling customer complaints, involving management as necessary.
Performs daily housekeeping duties as required, which includes but is not limited to: dusting/polishing furniture, trash removal, vacuuming and/or sweeping floors, cleaning/sanitizing bathrooms and kitchen areas (to include all sinks, showers, tubs, toilets, floors, microwaves, refrigerators, ovens, cook-tops, counters, and cupboards), making beds and removing/changing bedding, restocking amenities, bed and bath linens, and other guest room supplies, checking condition of room assets and reporting problems to supervisor or designated representative, and responding to guest requests and communications. Changes bed linen at least weekly, in response to guest requests, and upon checkout.
Upon checkout, completes all daily cleaning duties, removes and/or replaces all bed linens, bath linens, and waste basket liners, and ensures room is ready for occupancy by a new guest.
Counts and sorts linen removed from individual rooms along with clean linen issued during assigned shift.
Prepares linen in/out report daily and gives it to supervisor, ensuring any missing linen is reported.
Completes room status report providing status of all assigned rooms (vacant, ready, checkout, occupied) and turns in report at end of each day.
Promptly informs supervisor of missing, malfunctioning, or damaged items in rooms and/or common areas so the items can be repaired.
Also notifies supervisor of any valuables (e.g., large amounts of cash or jewelry) left out in the open by guests before cleaning the room.
Performs deep cleaning as required. Deep cleaning may include defrosting the refrigerator, cleaning windows (inside and out), replacing and/or cleaning drapes, moving furniture and cleaning normally hidden areas, carpet cleaning (shampoo and/or spot treatment), cleaning walls/woodwork, and other such tasks.
Performs other related duties as assigned.
Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary.
Performs custodial duties as required inside and outside of buildings including; but not limited to, trash/garbage removal, sweeping, dusting, mopping, vacuuming, washing walls/windows, and sanitizing bathrooms/kitchens. Cleans all lobbies, passageways, stairwells, laundry rooms, public restrooms, and other common use areas in and around buildings. Loads, unloads, and relocates heavy, bulky items such as furniture, supplies, and linen (clean and dirty) by hand or using carts, dollies, hand trucks, golf carts, or similar lifting/carrying devices.
Deep cleaning may include defrosting refrigerators and freezers, cleaning windows (interior and exterior), replacing and/or cleaning drapes/curtains, moving furniture, and cleaning normally hidden areas, carpet cleaning (shampoo and/or spot treatment), cleaning walls/woodwork, and other such tasks. Deep cleaning may require the use of pressure washers, steam cleaners, floor buffers, and carpet cleaning machines.
Who May Apply
This job is open to…
US Citizens and bona fide residents (Green Card holder)
Questions? This job is open to 1 group.
#### Job family (Series)
3566 Custodial Working
Conditions of Employment
Ability to satisfactorily complete background investigation - National Agency Check with Written Inquires (NACI), upon hiring and renew every 5 years.
KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT
Males must be registered or exempt from Selective Service. http://www.sss.gov
Selectee must be determined suitable for federal employment.
Selectee may be required to successfully complete a probationary period.
Selectee is required to participate in the direct deposit pay program.
A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal.
Specialized experience must demonstrate the following:
Able to apply general knowledge of cleaning procedures and proper use of cleaning equipment and approved, commonly used chemicals (including MSDS) and adherence to basic safety policies is required.
Must be able to communicate clearly and effectively in English both verbally and in writing with management, staff and guests.
You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
As part of the application process, you must complete and submit an occupational questionnaire.
Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.
Customer service is the foremost importance in this position.
This position is required to do considerable standing, bending, walking, pushing, pulling, and climbing. Must have ability to perform moderately strenuous physical labor as unassisted lifting, moving and carrying of supplies and equipment weighing up to 45 pounds is required.
Work is primarily performed indoors in areas that normally have adequate heat, light, and ventilation. Some facilities will require exposure to outdoors, as access to some rooms is from the outside, resulting in exposure to weather conditions. The incumbent may be exposed to dirt, disagreeable odors, and skin/eye irritants from strong cleaning solutions used in household cleaners. Personal Protective Equipment (PPE) is provided.
This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report to work when other employees are excused.
This position is subject to the possibility of workdays on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours. The staff member may be recalled to duty and/or required to work overtime, including on an emergency basis.
This position is subject to a favorable National Agency Check (NAC).
The incumbent is required to obtain a housekeeping certification within 6 months of employment, as well as, any other requirements outlined in the Lodging Career Path Guide.
Spouses of active duty military members of the Armed Forces may receive preference in hiring under this announcement if they are among the best qualified referred and are within reach of selection. Spouse Preference does not apply to NF 04 and NF 05 positions. Please clearly identify in your application that you are asking for spouse preference and submit a copy of current PCS orders. Failure to submit current PCS orders with application will prevent spousal preference from being granted.
Some positions have special requirements. In these cases selection is tentative pending satisfactory completion of these requirements. Applicants may be required to provide proof of education, etc. All selections are contingent upon the obtaining of satisfactory employment reference checks.
As a condition of employment, the selected individual will be required to participate in the Direct Deposit/Electronic Fund Transfer program.
SELECTIVE SERVICE REQUIREMENT:
If you are a male born after December 31, 1959 and at least 18 years of age, employment law (5 U.S.C. 3328) requires that you must register with the Selective Service System (military draft), unless you meet certain exemptions. If applicable, failure to register will prevent you from being considered for employment. To register, please visit the Selective Service web site at https://www.sss.gov/default.htm.
The Department of the Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, or any other non-merit factor.
The Department of the Navy provides reasonable accommodation to applicants with disabilities. Applicants with disabilities who believe they require reasonable accommodation should contact our Human Resource Office to ensure that the Department of the Navy can consider such requests. The decision to grant an accommodation will be made on a case by case basis.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
Click the following link to preview the applicant questionnaire: Preview Applicant Questionnaire
Background checks and security clearance
Public Trust - Background Investigation
If you are a veteran claiming Veterans' Preference, please attach your DD-214 Certificate of Release or Discharge from Active Duty, showing all dates of service, receipt of medals and campaign badges, as well as character of service (Honorable, General, etc.). The member 4 copy of your DD-214, “Certificate of Release or Discharge from Active Duty,” is preferable.
A resume should be provided. It should include relevant work experience (start/end dates stated in month/year, description of duties and salary), applicable education at a minimum, and your contact information. For current or previous Federal employees, it should also include the Pay Plan, Series and Grade for each work experience entry.
APPLICATION FORMS - A complete packet of the following forms must be submitted for each position applying for:
Resume that includes 3 professional references
If claiming veteran's preference, you must submit a clear, legible copy of your DD 214.
Military Spousal Preference form (if applicable)
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
(20 - 34 hours per week), some benefits offered (medical / dental, retirement and 401(k) savings plan).
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How to Apply
How to Apply
To be considered for this position, please submit a resume and any other required documents as indicated in the required documents section, by ONE
(only) of the following ways:
Directly through USAJobs.gov
, click the Apply Online
button to create an account or log in to your existing USAJOBS account
By Email to:
firstname.lastname@example.org Note: If submitting by email,
* you must put the announcement number in the subject line.
Please note: The Announcement Number for the position you are applying for MUST be specified on your resume. If emailing, please indicate the announcement number in the subject line. Applications received without an announcement number designated may not be considered.
*IMPORTANT: If applying to multiple positions, you *MUST submit a separate resume for each vacancy you are interested in.
Check the status of the application system and maintenance schedule here: status.fhrnavigator.com
If you experience technical difficulties applying online, report it here: email@example.com. The support inbox is monitored Monday through Friday, from 8 AM ET until 6 PM ET.
Make sure your status in USAJOBS is 'Received' after you submit your application to ensure it was submitted successfully.
Agency contact information
NDW NAF HR Office
Naval District Washington
89 Bennion Rd
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Before submitting your resume and supporting documents, please review this checklist:
Resume with 3 professional references
Proof of Education (if applicable to position requirements)
DD 214 for veteran's preference consideration
Any other supporting documentation
All applicants will be notified regarding their status. Applicants will either be contacted for an interview or sent a letter of non-selection 4 - 6 weeks after announcement closing date. If selected for an interview, applicants can expect to be contacted 3 - 4 weeks after their interview with a position offer or notification of non-selection.
Fair & Transparent
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations or how to contact an agency.
Legal and regulatory guidance
Social security number request
Signature and false statements
New employee probationary period
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/496776300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Open & closing dates:
04/13/2018 to 04/20/2018
$10.33 to $11.59 per hour
Pay scale & grade:
NA 02 - 04
Part-Time - Part Time
CNIC's mission is to enable the Navy's Operating Concept through Enterprise alignment of all shore installation support to the Fleet, Fighter and Family.