Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Chesapeake, VA
View more jobs in Virginia

Job Details

Triage Consultant Peer Support

Chesapeake, VA

Apply for this job


We are currently seeking a dynamic Triage Consultant Non-Licensed I or Licensed I/Peer Support
to join our team at our office in Chesapeake, VA, Arlington, VA or Bellevue, WA
. The Triage Consultant Non-Licensed I or Licensed I/Peer Support
will provide assistance, services, resource, referrals, and consultation on various Employee Assistance Programs and work/life issues to military service members and their families experiencing personal and other problems. The TC1 demonstrates and ability to effectively handle and manage high risk calls with professionalism and in accordance with established protocol. The TC1 will maintain the highest degree of sensitivity, compassion, and respect for service members and their families to ensure that Beacon Health Options remains free of any political bias and will ensure consistency or service regardless of installation, location or any other factor. This position must have prior Military experience
Position Responsibilities:
Conducts comprehensive professional assessments of user’s need for core EAP and work/life services, which can include but are not limited to: childcare, parenting, eldercare, education, general research, short-term problem resolution, legal, financial, employment assistance, emotional well-being, relationships and communication, addiction disorders, health and wellness, work issues and other specialty and add-on services.
Meets requirements for and acts as a mentor for new and less experience triage consultants.
Meets or exceeds productivity standards.
Acts as POC for the Supervisors.
The role of the TC1 is multifaceted and requires strong clinical skills to execute tasks vital to ensuring excellent service to MOS members and the safety and wellbeing of the call. The TC1 will be able to successfully. Deescalate callers, navigate resources, resolve complex concerns, assess and take action in crisis situations.
Able to identify high risk cases and respond as indicated under direction of the supervisor.
Perform call follow up and reporting as assigned.
Maintain the highest degree of sensitivity, compassion and respect for service members and their families and ensure that Beacon Health Options remains free of any political bias. Ensure consistency of service regardless of installation, location or any other factor.
Documents all cases into the Military OneSource Management System.
Monitors all research, referrals and additional materials sent to users/customers.
Take on special projects, as requested, based on business needs.
Demonstrates better than average understanding of military culture and addresses service members by their rank, thanks service member and their families for their service, and has excellent empathic listening skills paired with appropriate clinical interventions.
Follows established protocols and completes all annual compliance requirements such as ECA (external certification authority) renewal as well as annual trainings such as Cyber Awareness and PII to ensure access to the government CMS system is maintained.
May be called on to perform other duties and other responsibilities related to the engagement center activities in order to maintain critical processes and programs under the direction of existing policies and procedures.
Position Requirements:
Education: Master’s degree in Social Work or other human services field required.
Licensure: Triage Consultant Licensed I
: State License to practice independently (e.g.
Triage Consultant Non-Licensed I: None
Relevant Work Experience: Must have prior Military experience
. Minimum three (3) years related, post graduate work experience, preferably in an EAP setting. Diverse experience in counseling, social work on mental health services, EAP and substance abuse experience. Knowledge of mandated procedures for child or elder abuse situations. Knowledge and experience in core service areas of child development, parenting, adoption, education and service for older adults.
Click below on “Apply for this Position”
to create a profile and apply for the position
ValueOptions Federal Services, Inc., Beacon Health Options Company, is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment. EOE/AA/M/F/Veterans/Disabled
Job Requirements gives you access to over a million jobs and career opportunities across the US including in Chesapeake. Find your perfect job and apply directly through a simply online application process

Company info

Sign Up Now -

EmploymentCrossing is great because it brings all of the jobs to one site. You don't have to go all over the place to find jobs.
Kim Bennett - Iowa,
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
MilitaryCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
MilitaryCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 MilitaryCrossing - All rights reserved. 21