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senior learning client manager

Company name
Capital One Financial Corporation

Wilmington, CA

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Job Description

Job ID:


1750 Tysons (12023), United States of America, McLean, Virginia

At Capital One, were building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Learning Client Manager

Key Responsibilities

- Build close partnerships with Business Executives to understand imperatives, gain insights into critical talent drivers for the organization, and consult on the appropriate talent development agenda.

- Lead and manage a team of learning professionals who consult, design, develop, curate, and deliver learning solutions for front line and home office audiences.

- Accountable for large-scale Learning programs such as new hire onboarding, job-specific skills, cultural transformation, coaching, and more.

- Partner with key business partners to scope learning needs for new initiatives.

- Drive the adoption of innovative digital learning solutions, created in-house and through vendor partnerships.

- Manage a pipeline of up to 50 simultaneous learning projects with multiple deliverables and owners, keeping the team on track to deliver high quality products on schedule.

- Work with other Learning teams across the company, as well as HR partners, to share best practices and gain leverage through content reusability.

- Partner with analysts to measure the impact of learning on business success, as well as to identify performance trends as an input to future learning efforts.

- Recommend appropriate Change Management solutions to drive adoption and support associates.

- Coach and develop direct reports to enable them to bring their best skills and talents to Capital One, and to continue to grow.

- Represent learning in broader project efforts, ensuring an early focus on the implementation needs to ensure effective delivery in alignment with project timeline goals.

- Stay up-to-date on relevant learning trends, industry benchmarks, and leading edge technology advancements.

Basic Qualifications:

- Bachelors degree or military experience

- At least 4 years of experience in client facing consulting

- At least 4 years of experience in learningand development

- At least 4 years of experience in people management

- At least 2 years of experience in project management

Preferred Qualifications:

- Contact center or operations experience a plus

- Masters Degree in Business, Instructional Design, Organizational Learning, Human Resource Development, or related field

- 7 years of experience in client facing consulting

- 5 years of experience in people management

- 5 years of experience in learning and development

- 5 years of experience in a digital organization or in retail support

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Company info

Capital One Financial Corporation
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Company Profile
Capital One isn't just concerned with what's in your wallet; it's interested in your bank account as well. The company is best known as one of the largest issuers of Visa and MasterCard credit cards in the US, but it also boasts a banking network of approximately 1,000 branches, mainly in New York, New Jersey, Louisiana, Texas, and the Washington, DC area. Subsidiary ING Direct offers online and direct banking without branches. Capital One, which serves more than 50 million customers in the US, Canada, and the UK, also has units that offer auto financing, write home loans, sell insurance, and manage assets for institutional and high-net-worth clients.

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