General Dynamics Corporation
Job Description The Customer Relations SME personnel shall possess\u00a0the following qualifications: Conduct a zero base review of all Corporate Learning Training Courses and provide oral and written feedback to Customer Identify all gaps in training and provide oral and written feedback to Customer Develop a mitigation plan to resolve the identified gaps in training and provide oral and written feedback to Customer Serve as a backup to the Communications Officer for the Customer Orientation course Conduct a needs assessment on existing training courses and potential new courses and meet with Customer and provide oral and written feedback on the findings Serve as the face of Corporate Learning Branch and meet customers\/former students for customer outreach, feedback, potential new training topics, and new guest speakers Work with the training developers and other functional specialists throughout the training product development and delivery stages regarding integration of changes based on the needs assessement(s) Education Bachelors Degree in a related technical or military discipline, or the equivalent combination of education, professional training, or work\/military experience. Qualifications 2-5 years of related experience supporting military (government) operations. Experience supporting the facilitation and administration of training classes held at the CLB training facility and overall responsibility for scheduling and supporting all customer who take NRO security training. Experience as a team lead for contractor personnel. Exceptional customer skills Demonstrated\u00a0ability to problem solve and develop\/create innovative solutions Database data entry skills; Ability to learn various databases during performance of the contract Prioritize competing tasks and possess effective time management skills. Demonstrated experience with current version of Microsoft Office Suite Demonstrated customer service and telephone skills; Ability to work independently on assigned tasks. As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity\/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. \u00a0#ISDCJ Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.
General Dynamics Corporation
Website : http://www.gendyn.com
General Dynamics is a market leader in business aviation; combat vehicles, weapons systems and munitions; shipbuilding and marine systems; and mission-critical information systems and technology. The company was formed in 1952 through the combination of the Electric Boat Company, Consolidated Vultee (CONVAIR) and several others. The company grew organically and through acquisitions until the early 1990s, when we sold many of our defense-related businesses. Starting in the mid-1990s, we began expanding by acquiring combat vehicle-related businesses, additional shipyards, information-technology product and service companies and Gulfstream Aerospace Corporation. Since then we have acquired and integrated more than 60 businesses, including six in 2011. Our revenue has grown from $4 billion to approximately $32 billion in that time and our workforce has increased from 29,000 to approximately 95,000 employees today.