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Job Details

Performance Consultant - Military veterans preferred

Company name
Cox Enterprises, Inc.

Location
, CA

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DescriptionIt's an exciting time to work at Xtime. Every day consumers and automotive dealers connect with each other using our software. Whether it's scheduling service appointments through a variety of devices (web, mobile phone, in-vehicle), looking up the repair history for your vehicle, or finding prices or promotions for repairs and maintenance, our Spectrum\u2122 suite of products has not only revolutionized the way people look for repair and maintenance services, but is also transforming how consumers, dealers, and manufacturers interact. Xtime is leading that transformation.Performance Consultant Position Description
The Xtime Dealer Performance Consultant (DPC) position is responsible for providing client facing program management, as well as, in-dealership consulting activities regarding specific enterprise accounts or regionally based customers.\u00a0 Specific activities include the following tasks:
Provide change leadership as primary point of contact during all implementation phases of Xtime\u2019s product(s)
Conduct in-dealership consultative efforts to ensure Xtime product(s) are configured to customer processes
Assist in the training of various functionality afforded to enterprise customers through Xtime\u2019s product(s) as requested
Provide L2/L3 technical support to enterprise customers as requested
Provide accurate customer status reports identifying tasks completed and action items
Act as an enterprise customer and dealership advocate within Xtime
Ability to travel approximately 75% although exact amount may vary
Ability to manage and track travel requirements in compliance with enterprise customer guidelines
QualificationsIndustry Specific Background

At least 3 years Automotive Industry experience within an OE (e.g. Chrysler, GM, Volkswagen, Nissan, Hyundai, etc.), dealer group(s), regional group(s), dealership(s), and/or industry vendor(s) to previously listed entities
Comprehensive variable and fixed operations understanding of Dealership processes with regard to operational readiness within both the enterprise and dealership
At least 1 year working directly with dealerships; preferably in an advisory or account management capacity
Working knowledge of one or more DMS systems (desirable)

\u00a0
Technical/Management Skills

Experience with software systems and processes related to software operation such as planning and problem tracking software, and issue resolution processes
Account and/or Client Management experience with proven track record of operational objectives consistently attained
Ability and eagerness to learn complex technology and basic understanding of web-based systems

Other Required Skills

Critical thinking and problem solving skills
Ability to clearly and effectively discuss technical issues with non-technical customer personnel
Sensitivity and patience when working with customers
Organization and attention to detail
Excellent verbal and written communication skills
Flexibility/adaptability to work in a very dynamic environment
Ability to work nearly autonomously
Desire to work in a highly collaborative atmosphere
Travel Expectations\u00a0\u00a0\u00a0\u00a0 75%

\u00a0About Cox Automotive\u00a0Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader\u00ae, Dealer.com\u00ae, Dealertrack\u00ae, Kelley Blue Book\u00ae, Manheim\u00ae, NextGear Capital\u00ae, vAuto\u00ae, VinSolutions\u00ae, Xtime\u00ae, incadea\u00ae and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit\u00a0www.coxautoinc.com.Cox Enterprises and its subsidiary companies are Equal Opportunity employers \u2013 M/F/Vets/Disabled. \u00a0Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.Organization: Cox AutomotivePrimary Location: US-CA-Los Angeles RemoteEmployee Status: RegularJob Level: Individual ContributorShift: Day JobTravel: Yes, 75 % of the TimeSchedule: Full-timeUnposting Date: Ongoing

Company info

Cox Enterprises, Inc.
Website : http://www.coxenterprises.com

Company Profile
Cox Enterprises is a leading communications, media and automotive services company. With revenues of nearly $16 billion and approximately 50,000 employees, the company's major operating subsidiaries include Cox Communications (cable television distribution, high-speed Internet access, telephone, commercial telecommunications and advertising solutions); Cox Media Group (television and radio stations, digital media, newspapers and advertising sales rep firms); and Cox Automotive (automotive-related auctions, financial services, media and software solutions). The company's major national brands include AutoTrader.com, Kelley Blue Book, Manheim, Savings.com and Valpak.

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