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Recreation Assistant Tickets and Travel Specialist

Annapolis, MD

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Recreation Assistant (Tickets and Travel Specialist)
The mission of the Fleet and Family Readiness (FFR) Programs team is to maximize the physical, emotional and social development of the Navy family. FFR enables a ready Navy force through its Fleet Readiness, Family Readiness and Housing Programs. We service all non-appropriated fund (NAF) employees who work for Morale, Welfare and Recreation (MWR), Navy Gateway Inns & Suites (NGIS) and Bachelor Housing (BH) throughout the Fleet and Family Readiness Program for the Naval District Washington Region.
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(a.) Customer Service
Provides customer service, information and support of community recreation programs and activities. Service to MWR customers includes, but is not limited to: booking leisure travel opportunities, checking ID cards to ensure authorized use of recreation facilities, resources and equipment, providing information about travel, activities and program offerings, opening and closing facilities, ordering and restocking supplies, and preparing or selling pre-packaged items. Sells leisure travel products including but not limited to commercial airline tickets, hotel accommodations, car rentals, and vacation packages via Internet e-ticketing processes. Collects fees from customers associated with sales of tickets (local, national, vouchers, e-tickets and promotional codes), retail and rental items, as well as from classes, travel, trips, and various other community recreation programs using Point of Sales (POS) and computer programs.. Maintains accountability for the accuracy of daily sales transactions. Completes a Daily Activity Report (DAR) at the end of every shift. Assists in processing customer Internet registrations, initial log-ins and event registrations.
*(b.) Equipment Maintenance *
Checks Community Recreation equipment and resources in and out, collects any applicable rental fees, catalogs and completes inspections prior to issuance and upon return. Notifies supervisor or lead if damage or loss has occurred. Ensures all rental or check-out forms are properly filled out and reservation and check-out procedures are followed. Conducts inventory for proper accountability of program equipment and resources. Inspects, maintains and performs upkeep maintenance and repairs on all equipment and resources. Initiates and follows up on maintenance trouble calls to get equipment/facility issues resolved.
*(c.) Administration *
Assists in administering traditional and non-traditional workshops, clinics and events in a variety of leisure and recreation skills subject areas, in tune with offerings popular in the local area, including but not limited to: travel, camping, cycling, sailing, backpacking, canoeing, snow skiing, hiking and water sports. Provides recreation experiences related to leisure skill sets in the form of day and weekend trips. Assists in day-to-day administration of multiple programs to which assigned. Tasks include submission of event after-action reports, patronage data collection, database administration and program reconciliation. Performs inventory of various types of equipment, retail goods, supplies and items deemed to have cash value. Handles correspondence in arranging tours, coordinating and resolving custom requirements, such as advising travelers of passports, departure taxes, and /or visa requirements when applicable. All administrative duties are accomplished through a variety of means, including use of computer software programs which track resource inventories, financial reports, patron usage/comments, and program standards metrics. Assists with recruitment, training and scheduling of community recreation staff. Supports the command statement on adherence to EEO principles and policies. Transports patron’s off-base to local attractions or trips, tours and outings. . Performs general housekeeping duties as needed, including but not limited to emptying trash, dusting, sweeping, mopping, vacuuming, policing recreation areas, and securing the facility.
Adheres to NAVMED P-5010 sanitation requirements.
(d.) Marketing
Assists in the planning, coordinating, publicizing, marketing and execution of MWR programs and special events. Responsible for entertainment and promotion scheduling. Assists in updating of electronic and multi-media support tools, as needed. Seeks ways to promote MWR facilities and events through outreach opportunities on base, including but not limited to Command Indoctrination, direct marketing, electronic media and other forms of promotion. Promotes use of recreational e-reading resources available through online MWR Library Program resources. Develops working partnerships with both on base and off base organizations (park districts, forest preserve, clubs, special interest groups, convention visitors’ bureau (CVB), or Chamber of Commerce etc.) to support and benefit MWR programs. Assists in the development of contacts and Memorandums of Agreement (MOAs) in support of community outreach. Assists in the creation of professional proposals, execution of agreements and follow-up. Researches and provides information and referral for a variety of recreational opportunities for individuals/families on and off the base. Provides support for Community Recreation event set up and break down.
Travel Required
25% or less - Occasional travel may be required
Supervisory status
Who May Apply
This job is open to…
US Citizens and Non-Citizens - A non US Citizen applicant must have a Permanent Resident Card (also known as a Green Card)
Questions? This job is open to 1 group.
#### Job family (Series)
0189 Recreation Aid And Assistant
Conditions of Employment
Must possess and maintain a current driver’s license to drive a government vehicle in the performance of duties. If applicable, incumbent will obtain license validation for transporting patrons off-base within 90 days of being placed in the position.
Must obtain and maintain Cruise Line Industry Association (CLIA) certification within 24 months of employment.
Position has been designated Non-Critical Sensitive. As a position of trust and IT II position, employment is conditional on the successful ompletion of an Access National Agency Check (ANACI).
Must obtain and maintain Controlling Alcohol Risks Effectively (C.A.R.E) training;
Emergency First Responder (EFR) or Cardiopulmonary Resuscitation (CPR) First Aid certification;
Food Handler certification (Current); or be able to obtain these trainings/certifications within 90 days of being placed in the position.
Knowledge gained through relevant education and training (i.e., Associates Degree in Recreation, Travel, Marketing, Business Administration or closely related field) and/or two years equivalent recreation work experience. Combination of experience related to clerical or office work, customer service and or recreation activity based functions. Ability to organize, plan, administer special events, entertainment activities and travel related packages and services. Knowledge of rules, regulations and requirements of leisure travel, tourist industry and familiarity with a variety of geographical locations worldwide. Ability to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing. Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities. . Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages and interests. Knowledge of the functions, procedures, and operations of recreation activities. Must have strong customer service skills. Ability to maintain records, compiles and organizes data for reports, and performs research on recreation topics for dissemination to customers. Ability to follow oral and written instructions and perform common mathematical problems. Knowledge of computers, office procedures and print production. Employee will be required to operate a POS system and travel programs (i.e. Clientbase, SABRE, AMADEUS or AIRPRO).
Additional information
Spouses of active duty military members of the Armed Forces may receive preference in hiring under this announcement if they are among the best qualified referred and are within reach of selection. Spouse Preference does not apply to NF 04 and NF 05 positions. Please clearly identify in your application that you are asking for spouse preference and submit a copy of current PCS orders. Failure to submit current PCS orders with application will prevent spousal preference from being granted.
Some positions have special requirements. In these cases selection is tentative pending satisfactory completion of these requirements. Applicants may be required to provide proof of education, etc. All selections are contingent upon the obtaining of satisfactory employment reference checks.
As a condition of employment, the selected individual will be required to participate in the Direct Deposit/Electronic Fund Transfer program.
If you are a male born after December 31, 1959 and at least 18 years of age, employment law (5 U.S.C. 3328) requires that you must register with the Selective Service System (military draft), unless you meet certain exemptions. If applicable, failure to register will prevent you from being considered for employment. To register, please visit the Selective Service web site at ****The Department of the Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, or any other non-merit factor.
The Department of the Navy provides reasonable accommodation to applicants with disabilities. Applicants with disabilities who believe they require reasonable accommodation should contact our Human Resource Office to ensure that the Department of the Navy can consider such requests. The decision to grant an accommodation will be made on a case by case basis.
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How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
Click the following link to preview the applicant questionnaire: Preview Applicant Questionnaire
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Background checks and security clearance
Security clearance
Required Documents
Required Documents
If you are a veteran claiming Veterans' Preference, please attach your DD-214 Certificate of Release or Discharge from Active Duty, showing all dates of service, receipt of medals and campaign badges, as well as character of service (Honorable, General, etc.). The member 4 copy of your DD-214, “Certificate of Release or Discharge from Active Duty,” is preferable.
A resume should be provided. It should include relevant work experience (start/end dates stated in month/year, description of duties and salary), applicable education at a minimum, and your contact information. For current or previous Federal employees, it should also include the Pay Plan, Series and Grade for each work experience entry.
APPLICATION FORMS - A complete packet of the following forms must be submitted for each position applying for:
Resume that includes 3 professional references
Copy of current, valid driver's license
If claiming veteran's preference, you must submit a clear, legible copy of your DD 214.
Military Spousal Preference form (if applicable)
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Regular Part-time
(20 - 34 hours per week), some benefits offered (medical / dental, life insurance, retirement and 401(k) savings plan).
Review our benefits
How to Apply
How to Apply
To be considered for this position, please submit a resume and any other required documents as indicated in the required documents section, by ONE
(only) of the following ways:
Directly through
, click the Apply Online
button to create an account or log in to your existing USAJOBS account
* OR
By Email to:
**** Note: If submitting by email,
* you must put the announcement number in the subject line.
Please note:
The Announcement Number for the position you are applying for MUST be specified on your resume. If emailing, please indicate the announcement number in the subject line. Applications received without an announcement number designated may not be considered.
*IMPORTANT: If applying to multiple positions, you *MUST submit a separate resume for each vacancy you are interested in.
Technical Support
Check the status of the application system and maintenance schedule here:
If you experience technical difficulties applying online, report it here: ****. The support inbox is monitored Monday through Friday, from 8 AM ET until 6 PM ET.
Make sure your status in USAJOBS is 'Received' after you submit your application to ensure it was submitted successfully.
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Agency ****
Naval District Washington
89 Bennion Rd
Bldg 89
Annapolis, MD 21402
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Next steps
Before submitting your resume and supporting documents, please review this checklist:
Resume with 3 professional references
Proof of Education (if applicable to position requirements)
Copy of current, valid driver's license
DD 214 for veteran's preference consideration
Any other supporting documentation
All applicants will be notified regarding their status. Applicants will either be contacted for an interview or sent a letter of non-selection 4 - 6 weeks after announcement closing date. If selected for an interview, applicants can expect to be contacted 3 - 4 weeks after their interview with a position offer or notification of non-selection.
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Fair & Transparent
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Equal Employment Opportunity (EEO) for federal employees & job applicants
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Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations or how to contact an agency.
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Legal and regulatory guidance
Financial suitability
Social security number request
Privacy Act
Signature and false statements
Selective Service
New employee probationary period
This job originated on ****For the full announcement and to apply, visit ****Only resumes submitted according to the instructions on the job announcement listed at ****will be considered.
Open & closing dates:
08/09/2018 to 08/17/2018
$15 to $17 per hour
Pay scale & grade:
NF 02
Work schedule:
Part-Time - Part Time (20 - 34 hours per week)
Appointment type:
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