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Computer Support Consultant 1 UCP 4 - Military veterans preferred

Company name
University of Connecticut

Mansfield, CT

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The Department of Psychological Sciences at the University of Connecticut seeks qualified applicants for the position of Computer Technical Support Consultant 1.\u00a0 This position provides IT support for the department, including computers, printers, smart devices, software and hardware, accounts, applications, networking, and telecommunications.\u00a0 This includes tasks such as performing hardware, software, desktop, laptop, printer and phone troubleshooting and integration issues.DUTIES AND RESPONSIBILITIES\tAnalyzes and diagnoses computer software, hardware and network problems for a variety of computer users.\u00a0 Troubleshoots and recommends corrective solutions to errors that requires knowledge of current computer applications, networks, hardware and software or refers problems to appropriate technical staff/technicians or support area.\tRecords, tracks, troubleshoots, surveys and reports on computer problems.\tAssists with teaching computer related workshops to faculty, students, staff, and other computer users to integrate computing and information technology with the teaching and learning initiative as well as the administrative functions of the University.\tPrepares documentation to improve user knowledge of computing and information technology.\tFacilitates computer usage by the faculty, students, and staff through a wide variety of means that may include surveys, newsletters, web pages, attendance at meetings, exhibitions, conferences, University events (i.e., open house, parent orientation, first year experience) and tours of the computer facilities.\tAssists with installing, debugging, testing, tracking, and monitoring a wide range of commercially available software and hardware for mainframe, midrange, mini-computer or microcomputer technology as required for assignment.\tAssists with the development of plans and processes that ensure the minimum risk to services or systems due to errors.\tMaintains routine security and cleanliness of computing facilities.\tPerforms related duties as required.
MINIMUM QUALIFICATIONS\tBachelor\u2019s degree in Computer Science or related field, or equivalent combination of education and training.\tThorough understanding of computer hardware, peripherals, standard operating systems, and software.\tExperience with the tools, equipment, cabling environments, methods and procedures common to computer systems.\tBasic understanding / working level knowledge of Ethernet and IP networks and protocols. \tGood interpersonal skills with demonstrated ability to work well with people.\tExperience with office productivity software and databases (MS Office suite, Office 365, MS Visio, SharePoint, and/or SQL databases).\tThe willingness and ability to work holidays, occasional weekends, early mornings, and evenings as needed.\u00a0\u00a0\u00a0\u00a0\u00a0
PREFERRED QUALIFICATIONS\tCertification by CompTIA, Microsoft, Apple, SANS, or Cisco\tAdvanced computer hardware and/or software knowledge.\tDemonstrated knowledge and applicable use of Microsoft Active Directory Users and Computers (ADUC).\tDemonstrated knowledge and practice of Microsoft Server NTFS Permission Administration. \tDemonstrated knowledge and use of Microsoft System Center Configuration Manager (2007 or 2012).\tIntermediate level knowledge of Ethernet and IP networks and protocols.\tWorking level knowledge of Microsoft SharePoint features and administration
APPOINTMENT TERMSThis is a full-time, permanent position.\u00a0 The University offers a competitive salary, outstanding benefits, including employee and dependent child tuition waivers at UConn, and a highly desirable work environment.\u00a0 Salary will be commensurate with the successful candidate\u2019s background and experience. For additional information regarding benefits visit:\u00a0 For additional information about the University visit:\u00a0and for detailed position information and the job description visit:\u00a0TO APPLYPlease apply online at UConn Jobs,, Staff Positions. Interested candidates should submit a letter of application and resume that demonstrate how you meet the minimum qualifications and any preferred qualifications you may have for this position, and a list of contact information, including phone numbers for three professional references.\u00a0 Screening will begin immediately. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.\u00a0 (Search # 2018302)This posting is scheduled to be removed at 11:59 p.m. January 23, 2018.All employees are subject to adherence to the State Code of Ethics which may be found at The University of Connecticut is committed to building and supporting a multicultural and diverse community of students, faculty and staff. The diversity of students, faculty and staff continues to increase, as does the number of honors students, valedictorians and salutatorians who consistently make UConn their top choice. More than 100 research centers and institutes serve the University\u2019s teaching, research, diversity, and outreach missions, leading to UConn\u2019s ranking as one of the nation\u2019s top research universities. UConn\u2019s faculty and staff are the critical link to fostering and expanding our vibrant, multicultural and diverse University community. As an Affirmative Action/Equal Employment Opportunity employer, UConn encourages applications from women, veterans, people with disabilities and members of traditionally underrepresented populations.\u00a0\u00a0\u00a0

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University of Connecticut
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