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Job Details

Principal Operations Analyst Job

Company name
General Dynamics Information Technology

Colorado Springs, CO

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Job Description

Job Responsibilities: The ICTP SETA will work closely with the ICTP Government lead, located in Colorado Springs, to support customer needs and requirements across the MDA enterprise, with a focus on the range of services available including those in the NCR, Dahlgren and Huntsville region as well as other MDA locations. Responsibilities will include: • Provide support to the MDA CIO to provide a broad range of IT services to support both mission and business needs of MDA. • Develop an in-depth knowledge of the MDA ICT portfolio of products and services while developing and facilitating processes by which to obtain those products and services within MDA.

Provide oversight of the MDA CIO's portfolio of projects (customer and CIO funded), as well as existing services. • Provide IT services information to MDA offices and show, as necessary how these services can meet the business and mission needs. • Identify potential new services and develop business cases for their implementation. • Serve as an advocate and champion for MDA business and mission IT end users when new services are required • Coordinate with executing contractors to gain a detailed understanding of efforts requested for implementation.

• Provide in person and remote live meeting training demonstrations on IT services to user groups within MDA • Provide oversight of the executing contractor's ability to provide services in accordance with contract requirements and end-user needs • Build services relationships with clients to develop and improve service delivery methods and techniques. • Ensure that Service Delivery systems, processes and methodologies as specified are followed and that effective monitoring, control and support of service delivery is in place • Completes all special projects and other duties as assigned


Bachelors Degree in a related technical or military discipline, or the equivalent combination of education, professional training, or work/military experience.


8-10 years of related experience supporting military operations.

REQUIRED: Active Secret Security Clearance

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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Position Type: Full-Time Permanent

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Company info

General Dynamics Information Technology
Website :

Company Profile
General Dynamics, headquartered in Falls Church, Virginia, employs approximately 96,000 people worldwide. The company is a market leader in business aviation; land and expeditionary combat systems, armaments and munitions; shipbuilding and marine systems; and information systems and technologies. More information about General Dynamics is available online at

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