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Sr. Operations Coordinator - Direct Servicing - Melville NY

Company name
Capital One Financial Corporation

Melville, NY

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Sr. Operations Coordinator - Direct Servicing - Melville, NY



New York

Melville 2 (22068), United States of America, Melville, New York

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. Operations Coordinator - Direct Servicing - Melville, NY

Commercial Loan Servicing is part of Capital One’s Banking Operations Division. This organization is critical to the success of the Commercial strategy as the organization ensures accurate and timely execution of all the required/requested transactions for some of the largest loans in the Bank’s portfolio. These transactions are complex in nature, and involve external bank clients; therefore, these transactions must be executed with the care and sensitivity expected of such a value asset. The incumbent is responsible for servicing a portfolio of bank-originated loans. The incumbent requires strong written and verbal communication with internal customers, Bank account officers and all levels of Bank management.

Roles & Responsibilities

• Perform high volume, complex monetary and non-monetary transactions on Commercial Loans ensuring service levels are met in terms of timeliness, accuracy, quality and customer service.

• Ability to work both independently and collaboratively through projects and day to day functions.

• Utilize lessons learned and previous experience to perform complex research and adjustments to loan system data.

• Review and approve daily work prepared by Loan administrators for posting to the ACBS system

• Communicate with loan officers and other managers regarding loan transactions and exceptions

• Articulate daily functions in procedural format to maintain strong, effective written procedures for all job functions

• Monitor reports on the commercial loan portfolio as necessary, including daily and monthly activity reports and metrics, which identify training opportunities and process improvements.

• Communicate with commercial loan system vendor(s) as necessary regarding system issues, reports and modifications/enhancements

• Effectively and appropriately communicate problems/issues within management team to create awareness.

• Provide training/presentations within team and to management team regarding daily functions, issue remediation efforts and other various topics.

Process loan requests (draw downs, pay downs, interest payments); interest and exchange rate fixing, manual interest and fee calculations, as well as, billing and liquidations

Perform manual loan tracking enhancements, cash breaks analysis, reconciliations of interest fees and letters of credit, and comprehensive testing of system enhancements

Basic Qualifications

High School Degree, GED or military experience

Experience in Microsoft Word and Excel

Preferred Qualifications

Bachelor’s Degree or Military Experience

At least 1 year commercial loan servicing experience

At least 1 year of experience using ACBS or ALS loan accounting systems

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Company info

Capital One Financial Corporation
Website :

Company Profile
Capital One isn't just concerned with what's in your wallet; it's interested in your bank account as well. The company is best known as one of the largest issuers of Visa and MasterCard credit cards in the US, but it also boasts a banking network of approximately 1,000 branches, mainly in New York, New Jersey, Louisiana, Texas, and the Washington, DC area. Subsidiary ING Direct offers online and direct banking without branches. Capital One, which serves more than 50 million customers in the US, Canada, and the UK, also has units that offer auto financing, write home loans, sell insurance, and manage assets for institutional and high-net-worth clients.

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